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Privacy Policy

At Total Service CA, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website or services. Please read this policy carefully to understand our practices regarding your information.

1. What is “Personal Information”?

Personal Information refers to any data that can be used to identify you, such as your name, email address, phone number, physical address, IP address, and other details you provide during interactions with us. If you have questions about this Privacy Policy, please contact us through our Contact Us page.

2. Information We Collect

Information You Provide Us:

We may collect various types of Personal Information directly from you, including but not limited to:

  • Contact details (name, email, phone number, postal address).
  • Transactional data (payment information, billing address) when you request services or make purchases.
  • Communication records (emails, chat logs, feedback) when you interact with our customer support team.

Automatically Collected Information:

When you visit our website, we may automatically gather technical and usage data, such as:

  • Device information (type of device, operating system, browser type).
  • Website activity (pages visited, time spent on site).
  • Cookies and similar technologies for tracking preferences and improving your experience

Third-Party Sources:

We may receive anonymized or aggregated data from third-party providers to enhance our services. For example, analytics tools help us understand user behavior without identifying individuals.

3. Reasons for Processing Your Personal Information

We process your Personal Information only for legitimate purposes, including:

  • Providing requested services, such as emergency plumbing, HVAC, electrical, or solar solutions.
  • Managing transactions, processing payments, and delivering invoices.
  • Responding to inquiries, providing customer support, and resolving issues.
  • Sending updates, promotions, or newsletters if you opt-in.
  • Improving our website and services based on user feedback and behavior.
  • Complying with legal obligations and protecting our rights or those of others.

4. How We Use Cookies and Similar Technologies

Our website uses cookies and web beacons to personalize your experience, analyze traffic patterns, and monitor site performance. These technologies allow us to:

  • Recognize your device upon return visits.
  • Store your preferences and improve navigation.
  • Track usage statistics to refine our offerings.
You can manage cookie settings in your browser; however, disabling cookies may limit access to certain features of our site.

5. Disclosure of Your Personal Information

We may share your Personal Information under the following circumstances:

  • With trusted affiliates, contractors, or service providers who assist us in operating our business.
  • To comply with legal requirements, prevent fraud, or protect the safety of users and employees.
  • In connection with mergers, acquisitions, or reorganizations.

We do not sell your Personal Information to third parties. Aggregated or anonymized data may be shared internally or externally for research and improvement purposes, ensuring individual identities remain protected.

6. Your Rights and Choices

You have control over your Personal Information and can exercise the following rights:

Access, Update, or Delete Your Data:

Request access to, correction of, or deletion of your Personal Information by contacting us at ramibrikho@gmail.com. Depending on the nature of your request, we may require verification to ensure security.

Opt-Out Options:

You can opt-out of receiving marketing communications or sharing your data for targeted advertising by updating your preferences or contacting us directly.

State-Specific Rights:

If you reside in California, Colorado, Connecticut, Nevada, Utah, Virginia, or another jurisdiction with specific privacy laws, you may enjoy additional rights, such as:

  • The right to know what Personal Information we collect.
  • The right to request deletion or correction of your data.
  • The right to opt-out of certain uses of your data, including profiling or automated decision-making.

For more details, submit a request to ramibrikho@gmail.com, specifying your state and the nature of your inquiry.

7. Children’s Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect Personal Information from minors. If we discover such information has been collected, we will take reasonable steps to delete it promptly.

8. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Factors influencing retention periods include:

  • Compliance with legal obligations.
  • Resolving disputes or addressing claims.
  • Conducting internal analyses and audits.

Once the retention period ends, we securely dispose of your data unless otherwise permitted by applicable regulations.

9. Data Security

Protecting your Personal Information is a top priority. We implement robust measures to safeguard against unauthorized access, loss, misuse, or alteration of your data. These include:

  • Physical, electronic, and administrative safeguards.
  • Encryption for sensitive transactions (e.g., credit/debit card payments).
  • Regular reviews and updates to our security protocols.

While we strive to maintain the highest standards, no method of transmission over the internet is entirely secure. Therefore, while we take all reasonable precautions, we cannot guarantee absolute protection.

10. International Transfers

Our servers and operations are based in the United States. By using our website or services, you consent to the transfer, storage, and processing of your information within the U.S. or other countries where our partners operate. Rest assured, we adhere to strict standards to ensure compliance with global privacy laws.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any revisions will be posted here, along with the effective date. Your continued use of our website after updates indicate acceptance of the revised terms.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us via:

Thank you for trusting Total Service CA with your needs. We value your privacy and are dedicated to maintaining transparency in how we handle your information. If you need further clarification, feel free to contact us anytime.

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